Forward Deployed Engineer – Agents

📋 Description

• Take full ownership of the complete execution of AI agent deployments, from initial discovery and scoping to launch and optimization.

• Set up agent workflows, decision-making logic, and automation behaviors to enhance accuracy, reliability, and business outcomes.

• Establish guardrails and validation frameworks to guarantee safe, compliant, and predictable agent performance.

• Develop, test, and verify integrations with enterprise systems (such as CRM, ticketing, telephony, and data platforms).

• Collaborate with customer technical stakeholders to outline success criteria, gather requirements, and meet project timelines.

• Convert customer requirements into clear implementation plans and thorough documentation.

• Maintain close feedback loops with Engineering and Product teams to enhance platform capabilities.

• Work alongside Product, Engineering, Design, and GTM teams to ensure consistent, top-tier deployments.

⛳️ Requirements

• Over 5 years of experience in a technical customer-facing role (such as Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or a similar position).

• A solid technical foundation - adept at coding, engaging with APIs, and constructing integrations from start to finish.

• Proven experience in delivering production-grade enterprise solutions that necessitate testing, validation, and iteration.

• Ability to effectively communicate with senior technical stakeholders and translate their requirements into actionable execution plans.

• Comfortable functioning in fast-paced, ambiguous environments.

• Willingness to work during EST hours (3:30 AM IST).

🏝️ Benefits

• Equipment allowances