This is a fully remote position, open to applicants in Washington.

📋 Description

• Assist the Department of Education, Federal Student Aid (FSA) Ombudsman by examining, analyzing, and resolving intricate consumer financial and regulatory cases.

• Conduct thorough case evaluations, collect and assess documentation from various sources, and apply relevant statutory and regulatory standards.

• Draft structured written determinations for both internal and governmental review.

• Uphold high standards of accuracy, documentation integrity, and productivity within a performance-driven contract environment.

⛳️ Requirements

• A Bachelor’s degree in Business, Public Administration, Legal Studies, Finance, or a related field.

• At least 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical area in lieu of a degree.

• Significant experience in reviewing, interpreting, and synthesizing complex documentation and case records.

• Practical experience working within a CRM or case management system (Salesforce preferred).

• Must be a U.S. citizen.

• Must be able to obtain and maintain Public Trust level clearance.