Family Care Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main contact for parents through phone, text, and email.

• Deliver prompt, compassionate, and professional replies to inquiries and concerns from parents.

• Manage incoming calls and follow-ups (approximately 180 calls each month).

• Coordinate and relay parent requests, feedback, and updates to the internal care team.

• Maintain precise records of interactions and updates within internal systems.

• Ensure parents receive clear information and support throughout their journey.

• Handle multiple conversations and tasks concurrently while upholding a high standard of service.

⛳️ Requirements

• Minimum of 3 years of experience in customer service (required).

• Demonstrated experience with phone-based customer interactions.

• Exceptional verbal and written communication abilities.

• A neutral or easily understandable accent is preferred.

• High level of empathy, with the capability to communicate with care and patience.

• Strong multitasking and organizational capabilities.

• Comfortable in a fast-paced, communication-rich environment.

• Familiarity with Salesforce or similar CRM platforms is advantageous.

• Experience in healthcare is a plus but not mandatory.

🏝️ Benefits

• Automated decision tools may be utilized during the hiring process.