Director of Engineering – Hosting

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical roadmap for Pantheon’s hosting infrastructure, enhancing reliability, scalability, and performance for hundreds of thousands of customer sites and billions of monthly requests.

• Guide and mentor Engineering Managers and senior engineers, fostering a high-performing team with a culture of ownership, operational excellence, and continuous improvement.

• Lead architectural decisions for large-scale distributed systems, emphasizing edge delivery, caching strategies, database operations, and multi-tenant infrastructure.

• Establish and uphold SLOs, observability standards, and incident response practices to ensure platform stability and customer confidence.

• Directly manage critical customer escalations, grasping the technical complexities of customer environments and communicating effectively under pressure.

• Weigh technical debt against platform stability, making informed trade-offs to maintain system health as it scales.

• Advocate for Panton’s technical interests with key technology partners and vendors.

• Promote AI-native engineering practices across the team, incorporating AI tools into workflows, automation, and architectural decision-making.

⛳️ Requirements

• Over 12 years of engineering experience, with a minimum of 3 years in a managerial role overseeing other managers.

• Experience at a company that provides cloud services, understanding the operational aspects of infrastructure that customers rely on and invest in.

• Demonstrated success in leading high-performing engineering teams through significant technical transformations.

• Exceptional executive-level communication skills, capable of translating intricate infrastructure concepts for product, sales, and executive audiences.

• Extensive experience with on-call operations and managing customer escalations at scale.

• Advanced knowledge of GCP, AWS, or Azure, along with container orchestration systems such as Kubernetes.

• Expert understanding of distributed systems, cloud-native infrastructure, and large-scale multi-tenant hosting environments.

• Practical experience with the database and caching technologies that support production web infrastructure: Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch.

• Strong familiarity with web runtime environments including PHP, Node.js, and related application server technologies.

• Experience with CDN and edge delivery architecture, including caching strategies, cache invalidation, and edge performance optimization.

• Proficient in Go, Python, or other equivalent systems-oriented programming languages.

• Experience supporting AI-native development workflows, including LLM integration and agentic automation.

🏝️ Benefits

• Competitive industry compensation and equity plan.

• Flexible time off, sick days, and 13 paid holidays.

• Comprehensive medical insurance covering Health, Dental, and Vision.

• Paid parental leave along with fertility, adoption, and other family planning benefits.

• Office workspace available in San Francisco & Chicago.

• Monthly allowance for wellness, reading, and access to LinkedIn Learning for ongoing development.

• Engaging events and activities that promote teamwork and company-wide inspiration and education.