Director of DevOps

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of service reliability across Convoso’s platform, being an advocate for quality and resilience, while ensuring compliance with internal and external SLAs, SLOs, and SLIs.

• Work collaboratively with various teams to define key metrics and develop dashboards that enhance quality within the SDLC.

• Manage the incident management process, including monitoring and observability systems, as well as the major incident response process, consistently tracking and reducing MTTR.

• Utilize chaos engineering principles and conduct “game days” to proactively assess the resilience of Convoso’s platform.

• Establish and uphold a CI/CD center of excellence.

• Promote automation for CI/CD processes across diverse tech stacks and cloud providers.

• Recruit and lead DevOps teams across multiple product lines, ensuring they excel in applying industry best practices.

• Develop and support automated, scalable solutions for deploying and managing our global infrastructure.

• Enhance the use of automation tools for infrastructure provisioning, configuration, and deployment.

• Collaborate with Development and Operations personnel to define CloudOps processes, introducing new insights and technologies to maintain our competitive edge.

• Provide mentorship and expertise regarding system options, risk and impact management, along with cost versus benefit analysis.

• Ensure that security requirements for tools, systems, and environments are met, safeguarding the assets of the company and its customers.

• Lead troubleshooting efforts for system and performance issues in Production, QA, and Development environments.

• Identify opportunities for reducing technical debt.

• Focus on optimizing performance within the infrastructure.

• Lead the DevOps team.

• Create a dynamic training and skills improvement plan.

• Obtain team-level certifications relevant to AWS or Google Cloud.

• Continuously assess our services to guarantee high quality.

• Conduct reviews to pinpoint optimization opportunities within processes or systems.

• Contribute to the development of departmental procedure documents and working instructions.

• Collaborate with consultants and team members to design implementable solutions.

• Assign tasks relevant to solutions and monitor team members’ progress.

• Inspire and motivate teamwork to achieve goals.

• Provide mentorship and identify training opportunities for team members, staying updated on the latest technologies and best practices.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.

• Over 5 years of experience as a Site Reliability Engineer leader, managing multiple teams with a strong passion for automation and continuous improvement.

• More than 5 years of experience in the operational management of SaaS production applications.

• At least 5 years of experience working with Agile/DevOps development teams.

• Minimum of 5 years related experience in infrastructure management within a Linux environment.

• Extensive knowledge of cloud platforms such as AWS or GCP and management of on-prem and hybrid environments.

• Proven track record as a player-coach who is adept at both management and hands-on work.

• Experience in deploying and operating containerized web applications.

• Familiarity with cloud automation/provisioning and configuration management tools like Ansible, Chef, Puppet, Docker, or Salt.

• Proficient in containerization tools such as Docker and Kubernetes.

• Experience in planning, creating, implementing, and maintaining a scalable software development infrastructure.

• Knowledge of development, build, and CI/CD tools like Git, GitHub, and Jenkins.

• A security background that will be beneficial as we work towards SOC2 certification.

• Strong people management skills and the ability to recruit and develop a high-performing team.

• Process-oriented with excellent documentation skills.

• Outstanding oral and written communication abilities.

🏝️ Benefits

• Competitive compensation package.

• Stock options.

• 100% coverage of premiums for employees; including Medical, Dental, Basic life insurance, and Long term disability.

• Affordable Vision plan and optional FSA.

• Paid Time Off (PTO), Paid Sick Time, Holidays, Bereavement time, and Parental Leave.

• Your birthday off.

• 401k program with a generous company match.

• Complimentary Employee Assistance Program and Travel Assistance.

• Monthly reimbursement for gym memberships.

• Monthly credits for food and beverage.

• Company outings.

• Onsite and offsite team-building events.

• Paid training for departments.

• Apple laptop (most roles).

• A team of highly experienced and friendly colleagues!