Director, Customer Value Architects

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversees a team of Customer Value Architect professionals in executing account onboarding and establishing customer success strategies.

• Collaborates with direct sales leaders and teams to ensure the CVA group is enhancing sales growth within both existing and new accounts.

• Encourages and manages the creation of competitive business proposals for the company's product offerings.

• Ensures the CVA team performs business value assessments to illustrate ROI and financial impacts.

• Motivates both the team and themselves to proactively identify and address risks related to customer success and value realization.

• Responsible for the CVA team’s initiatives in promoting additional Falcon Flex consumption within a specified sales territory.

⛳️ Requirements

• At least 15+ years of relevant professional experience.

• Extensive industry knowledge and insight into a customer's decision-making process, objectives, strategies, and business goals.

• In-depth functional expertise in sales methodologies, techniques, and the sales lifecycle pertaining to security software solutions.

• Strong financial acumen with the ability to calculate and articulate ROI metrics.

• Demonstrated success in managing complex customer relationships.

🏝️ Benefits

• Industry-leading compensation and equity awards.

• Comprehensive wellness programs focusing on both physical and mental health.

• Competitive vacation and holiday policies for personal rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture complemented by world-class amenities.