Digital Services Administrator

📋 Description

• Address secure messages submitted by members via an online portal in a professional and courteous manner.

• Review and process all Risk Fraud Analytics Suspects (RFA).

• Handle all incoming calls from the contact center, branches, and other departments related to eService issues.

• Evaluate checks submitted through ATM and mobile deposits to assess check negotiability.

• Support business members with cash management setup and processes, including ACH and wire transfers.

• Maintain the bill pay database for all memberships.

• Assist with monthly reporting and analytics.

⛳️ Requirements

• High school diploma or G.E.D equivalent is required.

• One year of experience in a financial institution is necessary.

• One year of direct customer service or eService experience is highly preferred.

• Capability to communicate effectively and frequently, both verbally and in writing, to members and employees using various platforms.

• Ability to manage sensitive information with discretion, professionalism, and sound judgment.

• Strong organizational skills, including the ability to handle competing priorities and meet deadlines.

• Intermediate-level proficiency in Microsoft Office applications.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Retirement savings plan with employer matching.