DialogFlow Engineer, Python

This is a fully remote position, open to applicants in California.

📋 Description

• Become a member of the Bot Development team to contribute to the rollout of a new bot solution across multiple cloud platforms.

• Your primary role will involve creating a bot utilizing Google Cloud Platform technologies, with an emphasis on integrating the LLM (playbook) feature within Dialogflow CX, alongside standard Dialogflow CX features.

• Design, develop, and deploy both chatbots and voice bots using leading Conversational AI platforms, including Microsoft Bot Framework, Google CCAI, and Dialogflow CX.

• Write clean, efficient, and maintainable code that aligns with industry best practices and standards.

• Create custom components and tools to enhance the functionality and performance of our chatbot ecosystem.

• Collaborate closely with developers, designers, and other stakeholders to fulfill project requirements and meet user expectations.

• Utilize natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to understand and respond intelligently to user inputs.

• Seamlessly integrate chatbot systems with backend systems, databases, and APIs to ensure smooth data exchange and interactions.

• Analyze logs and debug code to investigate and resolve complex technical issues for ongoing improvement.

• Stay informed about the latest trends and advancements in chatbot development.

⛳️ Requirements

• A minimum of 4 years of hands-on experience with the Google Cloud Contact Center AI Bot framework.

• Expertise in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.

• Significant experience with the new LLM (playbook) feature in Dialogflow CX, as well as conventional Dialogflow CX functionalities.

• A solid grasp of Google as a Software-as-a-Service platform.

• Demonstrated troubleshooting and analytical skills in complex, distributed environments.

• Familiarity with SQL and experience with relational databases.

• Experience in integrating web services into applications.

• Proficient in Agile and Scrum development methodologies.

• Bachelor’s degree in a technology-related field or equivalent experience.

• Preferred: Experience with programming languages such as JavaScript, Python, or Node.js.

• Knowledge of automated testing practices.

🏝️ Benefits

• Culture of Relentless Performance: become part of an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility offered by remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship initiatives, internal mobility, and internship opportunities.

• Global Impact: work on meaningful projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: join a dynamic, global team and thrive in an inclusive, supportive work atmosphere with open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.