Developer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate directly with developers, teams, and organizations utilizing LiveKit, both in commercial and community settings.

• Manage, document, and resolve bugs, address support inquiries, create both sample and production-quality code, and enhance documentation and technical guides to assist customers.

• Work alongside community initiatives, particularly concerning technical challenges.

• Regularly engage with LiveKit clients to ensure their ongoing success with the platform.

• Work closely with Sales, Business Development, and Partnerships teams on strategies and provide support during customer discussions.

⛳️ Requirements

• An active engineer with proven skills in building, deploying, and troubleshooting production software.

• Proficient in navigating unfamiliar codebases to identify and fix customer-related issues.

• Exceptional verbal and written English communication skills.

• Customer-oriented — you recognize the distinction between merely resolving a ticket and addressing the root cause of a problem.

🏝️ Benefits

• Competitive salary and equity package.

• Comprehensive health, dental, and vision benefits.

• Flexible vacation policy.