Delivery Solutions Architect – Digital Native Business

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Collaborate with Solutions Architects to gain a comprehensive understanding of the use case demand plan for prioritized customers.

• Direct the strategy and execution plan for technical accounts following successful technical wins, focusing on the majority of Databricks use cases within our key accounts.

• Serve as the accountable technical leader assigned to specific use cases and customers across various sales teams and internal stakeholders, transforming uncertainty into clarity and driving onboarding, enablement, success, go-live, and optimal consumption of workloads where customers have chosen to utilize Databricks.

• Be the primary point of contact for any technical inquiries or issues related to the production/go-live status of agreed-upon use cases within an account, frequently servicing multiple use cases in the largest and most intricate organizations.

• Utilize Shared Services, User Education, Onboarding/Technical Services, and Support resources, while also escalating to technical experts to develop appropriate tasks that exceed your scope of activities or expertise.

• Formulate, own, and implement a strategy regarding how key use cases can be expedited into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals.

• Engage with Databricks Product and Engineering teams for new product innovations, private previews, and upgrade requirements.

• Develop a comprehensive execution plan encompassing all activities of customer-facing technical roles and teams to address the following work streams:

• Primary use cases transitioning from ‘win’ to production.

• Enablement and user growth strategy.

• Product adoption strategy and activities to promote the adoption of Databricks’ Lakehouse vision.

• Organic requirements for current investments (e.g., cloud cost control, tuning, and optimization).

• Executive and operational governance.

• Provide both internal and external updates - KPI reporting on usage status and customer health, including investment status, significant risks, product adoption, and use case progression - to your Technical GM.

⛳️ Requirements

• A minimum of 5 years of experience responsible for technical project/program delivery within the Data and AI domain.

• Proficiency in programming languages such as Python, SQL, or Scala.

• Background in customer-facing pre-sales, technical architecture, customer success, or a consulting role.

• Knowledge of solution architecture concerning distributed data systems.

• Ability to attribute business value and outcomes to specific project deliverables.

• Experience in technical program or project management, including accountability for account, stakeholder, and resource management.

• Proven experience in resolving complex escalations with senior customer executives.

• Experience in conducting open-ended discovery workshops, creating strategic roadmaps, performing business analysis, and managing the delivery of complex programs/projects.

• A track record of exceeding quota, goals, or similar objective targets.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience through work.

• Willingness to travel up to 30% as required.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.