Data Center Infrastructure Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Manage the team queue by triaging tasks, prioritizing them, and escalating issues when necessary.

• Oversee remote hands activities and deliver comprehensive technical instructions during incidents.

• Provide support for infrastructure projects within global data center environments.

• Aid in the delivery of colocation projects, which includes installations, decommissions, and migrations.

• Contribute to data center build-outs and expansion efforts.

• Collaborate closely with vendors and service providers, offering detailed technical guidance for hardware deployments, troubleshooting, and remediation tasks.

• Engage in an on-call rotation, offering support for incidents and escalations that occur outside of regular hours.

• Keep accurate records in the Data Center Infrastructure Management (DCIM) system as changes occur across the environment.

• Ensure inventory records are precise within the stock management system.

• Handle cross-connect requests, which include installations, de-installations, and hot-cut activities.

• Maintain accurate records of circuits and connectivity.

• Coordinate hardware shipments, receiving, and logistics activities pertinent to data center operations.

• Ensure that operational documentation is kept current and updated.

• Collaborate positively with colleagues, adhering to 11:11's Code of Business Ethics and Company Values.

• Diligently receive, transmit, and manage company data and information in accordance with Company data handling agreements, work procedures, and policies.

• Review and comply with company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience is required.

• A minimum of 3 years of experience in supporting data center operations, infrastructure deployments, or colocation environments is required.

• Proven experience with data center hardware, cabling, power, and network infrastructure, as well as coordinating with third-party vendors and service providers is essential.

• Preferred experience with DCIM platforms and asset management systems, along with familiarity with colocation facilities and carrier connectivity services.

• ITIL Foundation, CDCP, or similar industry certification is preferred.

• Strong attention to detail, excellent problem-solving, and communication skills, with the ability to handle multiple priorities, work independently and collaboratively with global teams, while maintaining a customer-focused approach.

• Willingness to be part of an on-call rotation and to travel occasionally is required.

• Must have legal eligibility to work in India without the need for visa sponsorship.

🏝️ Benefits

• Healthcare Insurance Plan

• Life Insurance

• Paid Vacation & Holidays

• India Pension Scheme