Data Analyst – Retail Billing

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Ensure that overnight billing runs are completed accurately, with invoices analyzed, distributed, and any exceptions identified and addressed in accordance with the Billing Operational Plan.

• Resolve customer inquiries promptly, providing effective solutions that meet the needs of both the retailer and the customer while adhering to all specified service level requirements.

• Follow all Meter Data processes correctly and identify and address any data anomalies in line with retailer service definitions and relevant market standards.

• Manage payment and market transfer processes efficiently, ensuring compliance with the retailer’s service definitions and operational standards.

• Oversee Life Support and market compliance processes, ensuring alignment with the latest market compliance guidelines.

• Review and process network invoices according to approved procedures.

• Create, review, and update process documents and process mapping documents to ensure they accurately reflect current processes.

• Collaborate with both internal and external teams to support business outcomes, serving as a subject matter expert for guidance on system enhancements, conducting user acceptance testing, and managing tariffs.

• Compile daily reports on client portfolio billing data, ensuring the accuracy and visibility of key billing metrics.

• Implement proactive data solutions aimed at enhancing billing accuracy and operational efficiency.

• Assist in settlement reconciliation activities to ensure targets are met.

• Identify and resolve billing and settlement discrepancies to minimize revenue loss and maximize dispute resolutions.

• Ensure that settlement environmental management activities comply with relevant market standards and regulatory requirements.

⛳️ Requirements

• Bachelor’s degree or HND in a relevant field.

• A minimum of 5 years of proven analytical experience in a similar role.

• Advanced Excel skills and proficient data management abilities.

• Intermediate understanding of databases and SQL queries.

• Comfortable navigating through ambiguity.

• Quick learner with the ability to think on their feet.

• Flexibility to work Australian hours when necessary.

• Strong time management skills with a proven ability to work independently.

• Excellent presentation, negotiation, and influencing skills to build strong relationships with clients and their teams.

• Exceptional attention to detail and a strong drive for results.

• Ability to think creatively and outside-the-box; self-motivated, disciplined, and task-focused with a knack for developing these traits in others.

• Achievement-oriented, enjoys tackling challenges even if there is a risk of failure.

• Detail-oriented, prefers focusing on the specifics of work rather than the broader picture.

• Adaptable and flexible, enjoys tasks that require frequent shifts in direction.

• Dependable, demonstrating reliability over spontaneity.

🏝️ Benefits

• Competitive compensation.

• Recognition and appreciation.

• Funding for training and certifications.

• International exposure.

• Open work culture.

• Opportunities for recreational activities and events.

• Medical and insurance eligibility upon confirmation.