Customer Trust Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the designated security specialist during enterprise customer interactions, including CISO briefings, architecture evaluations, and in-depth sessions on BeyondTrust security.

• Facilitate proactive security advisory meetings for strategic accounts, aligning BeyondTrust functionalities with customer security frameworks such as NIST CSF, ISO 27001, CIS Controls, CMMC, and FedRAMP.

• Serve as the main escalation point for security-related customer issues, collaborating with internal InfoSec, Engineering, and Legal teams.

• Collaborate with Sales and Customer Success to address security-related objections and expedite deal cycles by eliminating security-related obstacles.

• Represent BeyondTrust's security stance in customer-facing documents, including briefings, white papers, and public documentation.

• Continuously enhance and maintain a centralized security knowledge repository to ensure scalable and consistent responses across the GTM team.

• Work alongside the Threat Intelligence team to monitor alterations in the security regulatory landscape, providing proactive guidance to customers on how BeyondTrust meets new requirements.

• Assist with internal Trust & Assurance duties, including Product Health Reviews (PHRs), Cloud Governance communications, and Security Issues Management outreach to customers.

⛳️ Requirements

• Over 5 years of experience in cloud security, cybersecurity architecture, or a similar technical field, ideally within a SaaS environment.

• Extensive knowledge of PAM, identity security, Zero Trust architectures, and cloud services (AWS, Azure, GCP).

• Experience in customer-facing or consulting roles; comfortable presenting to C-level executives and CISO audiences.

• Familiarity with compliance frameworks such as SOC 2, ISO 27001/42001, NIST 800-53, FedRAMP, CMMC, HIPAA, and PCI-DSS.

• Excellent written communication skills for developing precise and authoritative security documentation and customer-facing materials.

• Strong listening, written, and verbal communication abilities, capable of engaging at all levels within the organization.

• Proficient in interpreting technical data (application logs, architecture diagrams, technical reports) and conveying findings to non-technical stakeholders.

• Effectively collaborate with cross-functional teams, including Sales, Customer Success, Product, Engineering, and Legal, while managing multiple ongoing engagements.

• Demonstrate problem-solving capabilities through proactive analysis, creative thinking, and collaboration to address security, compliance, and customer engagement challenges.

🏝️ Benefits

• Health insurance

• Professional development opportunities