Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of order management for a portfolio of core accounts from initiation to timely delivery.

• Act as the primary contact for inquiries, challenges, and daily problem-solving related to orders.

• Collaborate with production and logistics teams to ensure shipments remain on schedule.

• Provide proactive support to team members.

• Assist customers across various U.S. time zones as necessary.

⛳️ Requirements

• A minimum of 2 years of experience in a manufacturing setting.

• Intermediate skills in Microsoft Office applications.

• Strong customer-centric mindset.

• Effective communication abilities that can adapt to diverse styles and audiences.

• Proactive approach to problem-solving and comfort in navigating ambiguity and a fast-paced environment.

• Capability to work independently while also contributing to team efforts.

• Keen attention to detail and solid business understanding.

• Proficiency in multitasking with minimal supervision.

• College degree preferred, though not mandatory.

• Familiarity with Continuous Improvement methodologies such as LEAN, 5S, or Six Sigma is a plus.

• Experience with ERP systems like Ross, FRQ, or SAP is advantageous.

• Role primarily involves seated, desk-based work.

• Flexibility in working hours may be necessary to accommodate customers across U.S. time zones.

• USALCO does not provide employment visa sponsorships at the time of hire or in the future.

🏝️ Benefits

• Opportunity to work remotely from anywhere within the U.S.

• Flexibility to adjust working hours across various time zones as required.

• Commitment to equal opportunity and affirmative action in employment policies.