Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for delivering timely and precise responses to service inquiries and concerns from both internal and external parties.

• Interact with borrowers in a call center setting to address loan inquiries while ensuring high levels of customer satisfaction.

• Manage various aspects of servicing, including customer support and the resolution of delinquent loans.

• Comprehensive training will be provided on various topics related to mortgage servicing.

• Guarantee that services are executed professionally and efficiently, with quick problem-solving capabilities.

• Keep up-to-date with all policies, procedures, and documentation pertinent to servicing products.

• Respond to general mortgage servicing inquiries via phone, email, or other technologies utilized for customer service.

⛳️ Requirements

• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.

• Strong written and verbal communication skills.

• Basic mathematical skills, including the ability to reconcile simple math transactions.

• Preferably 1+ years of experience in a call center environment, although not mandatory.

• Experience in Mortgage Loan Servicing is preferred but not essential.

• Bilingual in Spanish is an advantage.

• Customer service experience in sectors such as Retail, Hospitality, Food Service, Banking, etc., will be taken into account.

🏝️ Benefits

• At UHM, we recognize that diversity manifests in various forms.

• A commitment to enhancing inclusion in the workplace through initiatives and policies that foster a positive and welcoming environment.

• Opportunities to ensure that you feel like you truly belong at UHM!