Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of complex client issues from start to finish and deliver effective solutions.

• Analyze root causes and relay feedback to the Engineering team.

• Serve as the operational link between Compliance and Sales departments.

• Oversee the service recovery process for high-value clients.

• Identify friction points in processes and assist in revising playbooks to resolve them.

• Act as the initial point of contact for Product-related inquiries and document any technical issues.

• Provide tailored technical support and troubleshooting assistance for specialized clients.

⛳️ Requirements

• Minimum of 2 years of experience in B2B Customer Support, Operations, or Fintech.

• Comfortable operating within a regulated environment (Fintech/Banking) where attention to detail is crucial.

• Proficient with CRM tools (e.g., HubSpot, Zendesk, Salesforce) and able to navigate them effectively.

• Basic understanding of financial concepts such as Credit Lines, KYC, and AML.

• Outstanding written and verbal communication skills.

• Open to providing coverage during public holidays on rare occasions.

🏝️ Benefits

• An opportunity to join a growing team with significant responsibilities that values the sharing of knowledge and excellence.

• Competitive salary and benefits package.

• A flat organizational structure that promotes transparent communication in a relaxed yet professional environment.

• Chance to develop your skills within a dynamic team that has ambitious goals.

• Flexibility and the option to work remotely.

• Pliant Card with a monthly allowance to explore the product and enjoy meals with colleagues.