Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional service by troubleshooting issues, resolving concerns, escalating bugs, and fulfilling data requests for key users, executives, and patients.

• Clarify technical terms and concepts for audiences without a technical background.

• Assist in product implementation initiatives.

• Collaborate closely with the Professional Services, Customer Success, and Engineering teams to ensure a superior customer experience.

• Contribute to team projects, including documentation, process enhancement, and compliance efforts.

⛳️ Requirements

• 3-5 years of experience in a customer-facing capacity, such as Support Specialist, Technical Support Specialist, Support Engineer, Technical Support Engineer, or Customer Support Engineer.

• Proficient in technical troubleshooting, with the ability to translate findings into clear and actionable reports for engineering teams.

• Strong technical aptitude, with a proven ability to swiftly learn new technologies and platforms.

• Knowledgeable in APIs, including understanding error codes and working with JSON.

• Capable of reading, interpreting, and synthesizing API documentation created by technical teams.

• Customer-centric mindset with a commitment to providing a seamless product experience from implementation to daily use.

• Excellent written and verbal communication skills; adept at building relationships, identifying challenges, and delivering effective solutions.

• Highly organized, with the ability to prioritize multiple projects while maintaining a strategic viewpoint.

• Strong problem-solving capabilities and a determination to analyze complex challenges and devise effective solutions.

• A mission-driven approach to all tasks undertaken.

• Ability to excel in a small, fast-paced environment.

• Bachelor’s degree or equivalent professional experience.

🏝️ Benefits

• Competitive compensation and equity opportunities.

• Medical, dental, and vision insurance significantly subsidized by the company.

• Open Paid Time Off policy.

• Paid family and medical leave.

• Generous paid holiday schedule.

• 401(k) retirement savings plan.