Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engaging with incoming live chats, emails, and phone calls through help desk software.

• Assisting an office manager in enhancing patient flow by implementing digital intake forms.

• Resolving account settings issues and transforming frustrated customers into loyal advocates.

• Participating in screen-sharing meetings with customers to address intricate insurance billing challenges.

• Developing content for the Help Center and internal knowledge base.

⛳️ Requirements

• Minimum of 3 years of experience in email, chat, or phone customer support or within the chiropractic/healthcare sector.

• At least 3 years of experience in direct, customer-facing communication.

• Familiarity with support technologies (helpdesks, snippet tools) or hands-on experience with EHR/EMR software.

• Ability to work standard daytime hours in the local US timezone.

• Typing proficiency at or above 50 WPM with more than 95% accuracy.

• Strong software aptitude and eagerness to learn new technologies.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance with 100% of the premium covered for you.

• Affordable rates available for dependents.

• Paid vacation ranging from three to four weeks annually.

• Flexible working hours.