Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Gain insights into FL3XX as a software: understand its functionalities, features, and how to resolve user issues.

• Familiarize yourself with FL3XX as an organization: learn about its culture, processes, how tasks are accomplished, and the roles of team members.

• Process support tickets: this serves as the initial exposure for every Customer Success representative to assist customers at FL3XX and is an excellent way to learn the fundamentals.

• Participate in support rotation: we provide 24/7 assistance through US-based and EU-based teams.

• Document and replicate user issues, channeling them into our development workflow.

• Continue to develop as a support agent, which may include occasional live video calls to document urgent matters.

• Start taking full ownership of accounts – cultivate relationships with clients and ensure their issues are effectively addressed.

• Further assist the Support desk with increased independence.

⛳️ Requirements

• Background in business aviation (sales, flight coordination, passenger services, crew) or a strong passion for aviation coupled with a willingness to learn - (preferred).

• Proven comfort with new technologies and the capacity to swiftly learn new software - experience in a start-up environment is advantageous.

• Experience in software support desks or SaaS support roles.

• Capability to tackle customer issues in a methodical and thoughtful manner.

• Excellent written and verbal communication skills.

• Self-assured, willing to make mistakes, and approaches new challenges with resilience and adaptability.

• Strong multitasking and project management abilities.

• Highly organized with the capacity to prioritize tasks effectively.

🏝️ Benefits

• The flexibility to work remotely from anywhere globally, provided there is a commitment to covering North American hours.

• Rapid growth opportunities within the tech industry - an excellent chance for someone eager to make an impact on our Support team.

• Opportunities to explore personal projects, bring your ideas to life, and create a portfolio of project outcomes.

• A diverse international team located around the world.