Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the set-up and configurations within the Comply platform to successfully activate new client accounts.

• Address customer inquiries promptly while ensuring outstanding customer satisfaction.

• Oversee the implementation of customer account activations to guarantee satisfaction and adhere to deadlines.

• Analyze and interpret data obtained from various sources, identifying any inconsistencies and accurately uploading the information into the Comply platform.

• Prioritize incoming customer support cases in a dynamic, high-volume environment.

• Maintain support case details within our case tracking system.

• Address customer questions, keep clients updated on project progress, and resolve issues quickly.

• Work closely with our Technical Support and Product Development teams daily to advocate for our customers’ needs, both short-term and long-term.

• Handle multiple projects at once, prioritize tasks, and meet deadlines effectively.

• Deliver high productivity levels and surpass client expectations for support.

⛳️ Requirements

• Bachelor’s Degree with 0-3 years of relevant work experience.

• Willingness to work evenings, occasional weekends, and/or holidays.

• A major in Accounting, Finance, or Economics is advantageous!

• Excellent customer-facing abilities and communication skills, both written and verbal.

• Capability to accurately analyze and interpret data.

• Outstanding organizational and time management skills.

• Strong troubleshooting, resolution, and analytical abilities.

• Previous experience in a high-volume call environment and/or customer support role is a bonus!

• Familiarity with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

🏝️ Benefits

• Bonuses

• Career development opportunities.