Customer Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the primary point of contact for 7shifts customers through chat, email, and phone communication.

• Provide customers with fundamental product training.

• Discover new methods through which customers can maximize their use of the product.

• Proactively monitor requests and frequently occurring issues.

• Work in close collaboration with the Support team.

⛳️ Requirements

• Prior experience in a technical customer support position (or a similar role) for a minimum of 1-2 years.

• Excellent written and verbal communication abilities.

• Familiarity with various web and mobile applications.

• Demonstrated resilience and resourcefulness.

• Capacity for quick learning.

• Eagerness to acquire new knowledge and tackle new challenges.

• Empathy towards customers' perspectives.

🏝️ Benefits

• Comprehensive health and dental coverage.

• Lifestyle spending accounts.

• Flexible parental leave program.

• Adaptable vacation policy.

• Access to the latest Apple technology.

• Home office setup support.

• Opportunities for professional growth through coaching, feedback, and development planning.