Customer Support, GIS Data Quality Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and resolve exceptions identified through automated data quality, validation, and exception management processes.

• Analyze location-related records utilizing GIS tools, aerial imagery, parcel data, address datasets, building footprints, geocodes, and other authoritative sources.

• Execute SQL queries to investigate data anomalies, compare records across datasets, validate data accuracy, and aid in exception resolution.

• Implement established business rules, procedures, and quality standards to determine suitable resolutions for flagged records.

• Document research outcomes, decisions, and supporting information in line with internal quality, audit, and process documentation standards.

• Maintain productivity and quality standards while managing a structured queue of exception-based research tasks.

• Identify trends, recurring exception patterns, root causes, and data quality issues, providing feedback to enhance processes, automation, and data integrity.

• Collaborate with data operations, GIS, product, and related teams to promote data quality, process improvement, and operational efficiency.

• Assist in the development, refinement, and upkeep of research procedures, quality controls, standard operating procedures, and training documentation.

• Utilize GIS platforms and related tools to examine spatial relationships, validate location accuracy, interpret imagery, and evaluate property-related records.

• Support ongoing improvement initiatives that enhance the accuracy, consistency, efficiency, and scalability of geospatial data quality processes.

⛳️ Requirements

• A Bachelor’s degree in Geography, GIS, Geospatial Science, Information Systems, Computer Science, Data Analytics, or a related field is required, or equivalent work experience.

• GIS certification or advanced coursework in geospatial analysis, database management, spatial data science, data analytics, or a related field is preferred.

• Over 3 years of experience in GIS, geospatial analysis, location intelligence, land records research, data quality operations, or a relevant analytical field.

• Proficiency in writing SQL queries for data investigation, validation, comparison, and exception resolution.

• Familiarity with ArcGIS Pro, ArcGIS Online, QGIS, PostGIS, or similar GIS platforms.

• Experience handling large datasets and conducting structured research using repeatable processes, documented procedures, and quality standards.

• Strong preference for experience evaluating addresses, parcels, building footprints, geocodes, property records, or other location-based data.

• Preferred experience in documenting research findings, applying business rules, and maintaining quality standards within a structured production or operations environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Generous paid time off and holiday policies.