Customer Support Consultant, English C1

This is a fully remote position, open to applicants in Mexico, +5 more states.

📋 Description

• Provide exceptional customer support through chat and phone interactions.

• Assist customers with inquiries related to billing, usage instructions, technical problems, and software bugs.

• Address customer questions in accordance with established service level agreements and outlined procedures.

• Clarify platform features, policies, and expectations to facilitate prompt resolutions.

• Elevate complex or high-priority matters to the relevant internal teams.

• Perform research when information is lacking and proactively seek solutions.

⛳️ Requirements

• Proficient in English at a C1 level in both verbal and written communication.

• Minimum of 1 year experience in a customer support capacity.

• Experience delivering customer support through phone calls and chat platforms.

• Proven ability to thrive in a fast-paced, high-volume environment.

• Strong aptitude for problem-solving and adaptability.

• Capable of communicating clearly, professionally, and empathetically with customers.

• Customer-oriented mindset with a dedication to providing a positive support experience.

• Commitment to delivering high-quality customer service and achieving performance targets.

• Personal laptop or computer with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Familiarity with CRMs, ticketing systems, or similar support platforms is advantageous.

🏝️ Benefits

• Schedule: Monday to Friday, from 9AM to 6PM, PDT.

• Opportunity to work entirely remotely.

• Inclusive international working environment.

• Compensation provided in USD.

• Rewards for referring friends.

• Balance between project responsibilities and personal time, as well as a focus on internal health policies.

• Responsive leadership committed to your professional development and long-term collaboration.

• Supportive conditions for self-improvement.

• A culture founded on trust, without time-tracking requirements.

• Potential benefits and conditions may vary based on engagement terms; specific details will be outlined in the agreement.