Customer Support Consultant, Bilingual – French, English

This is a fully remote position, open to applicants in Maine.

📋 Description

• You will serve as the communication link between customers and our IDEXX laboratories.

• You will respond to customer inquiries and efficiently resolve issues, mainly via phone.

• You will provide and interpret lab test results, arrange follow-up tests on samples, and assist in coordinating the pickup and delivery of samples.

⛳️ Requirements

• Must be proficient in both French (ideally Quebecois French) and English.

• A demonstrated history of delivering exceptional customer service over the phone.

• Capability to be on the phone for 8 hours daily in a quiet workspace or office.

• An Associate’s or Bachelor's degree in a computer-related or scientific discipline (e.g., Biology, Chemistry, etc.), or an equivalent combination of education and experience.

• Excellent listening and communication skills (both verbal and written), along with strong interpersonal abilities to establish rapport swiftly.

• Solid computer and technical proficiency.

• Strong problem-solving abilities, attention to detail, organizational skills, and the capacity to multitask.

• Quick learning ability to apply skills and knowledge across diverse customer interactions.

• Capability to excel in a fast-paced environment: you will handle various inquiries to provide solutions to our customers every 5 minutes on average (approximately 50-70 calls daily).

• Goal-oriented with robust collaboration skills.

• Experience in a technical field, veterinary practice, laboratory environment, and/or contact center setting is preferred.

🏝️ Benefits

• Eligible for an annual bonus.

• Health, Dental, and Vision benefits.

• Remote work (which includes receiving onboarding, training, and support virtually as well).