Customer Support and Experience Analyst – Architecture and Engineering

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main point of contact for customers through email, phone, or chat.

• Serve as the internal liaison for addressing customer-related issues.

• Assess incoming tickets and thoroughly evaluate requests to decide whether to escalate them to other teams and classify their urgency.

• Oversee internal communication to reduce customer response times effectively.

• Support operational procedures associated with the platform's implementation for clients.

• Cultivate customer relationships through effective support, aiming to enhance loyalty.

• Recommend enhancements to internal processes and propose actions to improve customer satisfaction and loyalty based on support interactions.

• Strive to advance support processes through the integration of AI technology.

⛳️ Requirements

• At least 1 year of experience in customer support.

• A degree in Business Administration, Architecture and Urbanism, Interior Design, or Engineering.

• A dedication to providing support and assistance to customers and resolving their issues.

• Strong planning and organizational abilities.

• Excellent analytical, facilitation, and conflict-resolution skills.

• Capability to work effectively within a team with adaptability to change.

• An inquisitive nature and willingness to learn and implement AI solutions in daily tasks.

🏝️ Benefits

• Competitive compensation based on market standards.

• Opportunity for equity participation.

• Relaxed work environment with numerous growth prospects and support for career advancement.

• Semi-annual in-person meetings.

• Access to Gympass.

• A day off for your birthday.

• Flexible and remote working arrangements.

• Encouragement to propose new ideas and take on meaningful responsibilities.