Customer Support, Analytics Representative

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Act as the primary point of contact via phone and email for both internal and external stakeholders.

• Address inquiries related to product details.

• Resolve customer issues effectively.

• Engage in cross-training across a variety of functions.

• Deliver outstanding customer service.

• Thrive in a dynamic, fast-paced, and results-oriented environment.

• Take part in skills assessments as part of the evaluation process.

⛳️ Requirements

• High School diploma or its equivalent.

• Professional and natural communication style.

• Ability to cross-train across various functions.

• Dedication to providing exceptional service.

• Capacity to work in a dynamic, fast-paced, results-driven environment.

• Adherence to professional ethics.

• Strong listening abilities.

• Proficiency in advanced Excel.

• Detail-oriented mindset.

• Strong time management capabilities.

• Previous customer service experience is preferred.

• Excellent organizational and prioritization skills.

• Capability to multi-task, work independently, and demonstrate self-initiative.

• Proficient in PC skills, including the Microsoft Office suite.

• Strong Excel skills are essential.

• Experience with SAP and MARC is preferred.

• Professional written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Ability to function effectively in a fast-paced environment.

• Some college education is preferred but not mandatory.

🏝️ Benefits

• Eligible for bonuses or profit sharing, depending on the company's performance.

• Option for remote work.