Customer Support Analyst I – Credit, Temporary

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and formalize credit agreements, ensuring adherence to compliance and efficiency throughout the procedure;

• Operate with exceptional performance and execution capabilities, focused on scaling the operation;

• Achieve established SLAs, ensuring predictability and operational efficiency;

• Cultivate a trusting and engaging relationship with our customers by delivering exceptional service;

• Analyze feedback collected during service interactions to suggest process enhancements;

• Document all service requests, recognizing the significance of this data for other departments;

• Anticipate the needs of partner schools and proactively address issues before they occur.

⛳️ Requirements

• Effective and clear communication skills;

• Highly organized, proactive, and capable of acting with a strong sense of urgency;

• Ability to perform effectively in high-pressure processes;

• Background in customer service (CX/CS) is essential;

• Knowledge of service metrics (e.g., SLA, CSAT, AHT);

• Experience with credit processes or contract formalization is a plus;

• Proficient in Microsoft Office.

🏝️ Benefits

• Meal allowance and/or food voucher

• Health and dental insurance

• Transportation voucher (commute allowance)

• Extended maternity and paternity leave

• Childcare assistance

• Health and wellness support: partnerships with Wellhub and Zenklub

• Educational support and incentives

• Discounts on airline tickets

• Pet health plan partnership

• Access to Arco educational materials for employees' children

• Partnerships for MBA and postgraduate programs