Customer Support Agent

This is a fully remote position, open to applicants in Colombia, +5 more states.

📋 Description

• Address customer inquiries through phone, email, and chat while maintaining a friendly and solution-oriented approach.

• Resolve issues comprehensively — take ownership of the problem until it is fully addressed, rather than just escalating it.

• Accurately log and monitor cases in the client's CRM/helpdesk system.

• Detect patterns in recurring problems and report them proactively to the client.

• Utilize AI tools to enhance efficiency and effectiveness in your work.

• Organize your workload and schedule within agreed hours independently — no one is overseeing your activities.

• Verify transaction status and proactively follow up with frustrated customers.

⛳️ Requirements

• 1–3 years of experience in a call center or customer support role (preference for phone-based support).

• Proficient in English at a C1 level — you will represent a US company.

• Strong ability to work independently: you can achieve your goals without needing constant supervision.

• Comfortable with integrating AI tools into your daily tasks.

• Must have reliable internet, a quiet workspace, and personal equipment.

• Demonstrate a calm and patient communication style, even when dealing with challenging customers.

🏝️ Benefits

• Fully remote work environment.

• Weekly compensation at or above industry standards.

• Paid vacation time and holidays.

• Health and learning stipends provided.

• Access to AI training and resources.

• Clear opportunities for career advancement.