Customer Solutions Architect

This is a fully remote position, open to applicants in Japan.

📋 Description

• Take ownership of post-sales technical interactions with designated Enterprise accounts

• Encourage adoption, optimization, and continuous use of Fivetran

• Conduct training sessions, workshops, and provide best-practice recommendations

• Track account health indicators (usage, performance, support trends) and proactively address issues as needed

• Ensure customers transition from initial deployment to long-term, scalable success

• Recognize, confirm, and pursue expansion opportunities across different business units, regions, and use cases

• Collaborate with Account Executives to drive additional Annual Recurring Revenue (ARR) through structured expansion strategies

• Serve as the primary technical contact for assigned accounts after go-live

• Advise customers on best practices for data pipelines, automation, and platform implementation

• Foster and sustain relationships with technical, operational, and executive stakeholders

⛳️ Requirements

• Demonstrated experience in a Solution Architect, Technical Account Manager, or equivalent customer-facing technical position

• Strong capability to take ownership and drive customer outcomes post-sale, focusing on adoption and expansion

• Experience in designing scalable data architectures and operating within contemporary data ecosystems

• Ability to convert business goals into technical solutions and measurable results

• Excellent stakeholder management abilities across both technical and non-technical groups

• Proactive, self-motivated, and highly organized in managing multiple accounts

• Comfortable working strategically while also engaging in in-depth technical discussions.

🏝️ Benefits

• 100% employer-covered medical insurance

• Generous paid time-off (PTO) policy, including paid sick leave, inclusive parental leave, holidays, and volunteer days off

• RSU stock grants*

• Opportunities for professional development and training

• Company virtual happy hours, complimentary meals, and enjoyable team-building activities

• Monthly cell phone reimbursement

• Access to an innovative mental health support platform offering personalized care and resources, including therapy, coaching, and self-guided mindfulness exercises for all covered employees and their dependents.