Customer Solution Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide technical consulting regarding our products, services, workflows, and integration possibilities.

• Collaborate closely with Customer Success, Sales, and Product Development to develop tailored customer solutions.

• Oversee the delivery of technical projects, including integrations, scheduling, resource management, and quality assurance.

• Deliver 1st and 2nd level support.

• Assist in the proposal and sales processes, and actively participate in customer meetings or tenders (RFPs).

⛳️ Requirements

• Completed vocational training in the IT sector (e.g., IT Specialist for System Integration) or a comparable qualification.

• Prior experience in IT support and technical customer consulting, preferably within the healthcare industry.

• Familiarity with IT system architectures, HL7/FHIR interfaces, DICOM, as well as knowledge of data protection and IT security in healthcare.

• A strong grasp of network technologies, VPN, and NAT.

• Excellent communication and presentation skills.

• Strong analytical skills, problem-solving capabilities, customer-centricity, teamwork, and the ability to work independently.

• Proficiency with Jira, Jira Service Management, and Confluence.

🏝️ Benefits

• Competitive salary based on your qualifications and experience.

• Flexible working hours and part-time options to enhance work–life balance.

• 30 days of paid vacation, plus special leave for significant events such as marriage or childbirth.

• Enjoy a half-day off on Christmas Eve and New Year’s Eve.

• Encouragement and support for parental leave.

• Option to work from home or in a modern office located in the heart of Munich — your choice.

• Regular onsite events and team activities to foster collaboration and team spirit.