Customer Solution Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage in discussions regarding Monitoring, Analytics, and/or Automation needs.

• Set up germain UX, whether on cloud or on-premise.

• Configure Monitoring, Analytics, and/or Automation using our wizard, rule editor, or scripting (e.g., Python, Shell, SQL, etc.).

• Analyze data for troubleshooting or to derive insights.

• Provide training to clients on utilizing germain UX.

• Act as the liaison between clients and our engineering team.

• Communicate with clients through various channels including email, phone calls, and online meetings.

⛳️ Requirements

• Experience in implementing technologies, including writing scripts and SQL.

• Proficient in data analysis.

• Ability to deliver effective solutions to clients.

• Fluent English is essential.

• Required skills include: Unix, SQL, Scripting, Tomcat, ActiveMQ, Apache Solr, AWS, Prospect, Kubernetes, ELK, Troubleshooting, Analytics, Dashboarding, and a strong understanding of business process issues and functional requirements.

🏝️ Benefits

• Long-term contract with paid annual leave totaling 4 weeks.

• Bank holidays.

• Fully remote work opportunity.

• Virtual Stock Options available.

• Annual bonus provided.

• Be part of an amazing international team.