Customer Service/Sales – Bilingual Spanish

This is a fully remote position, open to applicants in Florida.

📋 Description

• Responding to inbound calls from customers who speak Spanish

• Ability to multitask with prior customer service experience

• Proficiently navigate through various computer systems

• Leverage knowledge of Progressive products and services to ensure customers receive suitable insurance coverage through benefits selling

• Assist customers with inquiries and insurance policy requirements by addressing questions related to coverage, rates, billing concerns, and general policy assessments, while also promoting additional products

• Provide care for customers involved in recent accidents by showing empathy and facilitating the setup of new claim reports; additionally, present customers with further product options

⛳️ Requirements

• Completion of two years of post-secondary education or higher

• Alternatively, two years of relevant work experience may substitute

• For sales positions: Possession of a Property & Casualty license; if not already licensed, there will be an opportunity to obtain it during training (and compliance with licensing requirements is mandatory as an employee)

• Proficiency in both Spanish and English (verbal and written)

🏝️ Benefits

• 401(k) plan with a dollar-for-dollar company match up to 6%

• Comprehensive medical, dental & vision coverage, including free preventive care

• Wellness and mental health programs

• Flexible spending accounts for health care, health savings accounts, and life insurance

• Paid time off

• Availability of paid & unpaid sick leave where applicable, along with short & long-term disability options

• Parental and family leave, as well as military leave with pay

• A diverse, inclusive, and welcoming culture supported by Employee Resource Groups

• Opportunities for career development and tuition assistance