Customer Service Technical Expert – Cycling

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve intricate technical and compatibility issues related to cycling components, accessories, and apparel.

• Recommend, select, and assist in locating merchandise tailored to individual customer needs.

• Provide effective support to customers across various platforms, including computer-based phone systems, SMS, Live Chat, and email.

• Process orders via the e-commerce platform and address customer inquiries regarding order statuses.

• Collaborate with the Returns department to assess technical returns related to cycling.

• Proactively investigate and identify inventory discrepancies by comparing digital records with physical stock.

• Recognize and report on customer contact trends, contributing to the overall objectives of the department.

⛳️ Requirements

• In-depth technical knowledge of bicycles, components, and the cycling industry.

• Proficient in computer use (MS Office, Excel, E-mail/Internet).

• Minimum typing speed of 25 words per minute.

• Strong verbal and written communication skills.

• High attention to detail.

• Outstanding multitasking capabilities in a fast-paced environment.

• Basic skills in measuring, calculating rates/ratios/percentages, and interpreting fundamental inventory graphs.

🏝️ Benefits

• N/A