Customer Service Specialist

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Address customer inquiries by devising creative solutions for a variety of questions, issues, and concerns.

• Manage and respond thoughtfully to all customer inquiries.

• Deliver outstanding customer service through active listening skills.

• Handle confidential customer information with care and sensitivity.

• Strive to resolve issues on the initial call by taking a proactive approach.

• Communicate effectively with customers.

• Remain calm while attempting to resolve and de-escalate any issues that arise.

• Escalate interactions when deemed necessary and suitable.

• Record all call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell when required.

⛳️ Requirements

• Must reside in FL, IN, or TX.

• Must fulfill state and federal criteria to obtain an Insurance license.

• High School Diploma or an equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage.

• Mental health and well-being resources, including Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.