Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service to clients, patients, and requestors

• Achieve a target of 85 calls per day, averaging 11 calls each hour

• Assist clients, patients, and requestors inquiring about the status of medical-record requests via phone

• Accurately document all actions in Med-Release with detailed notes

• Provide timely, precise, and clear information

• Cultivate value-driven customer relationships and focus on customer satisfaction

• Reissue or cancel invoices as necessary

• Reprocess orders that lack required information

• Gather missing details for non-compliant requests from patients and requestors

• Execute data entry and other designated tasks

• Securely fax and email records to requestors

• Collaborate with other departments to ensure prompt handling of requests

• Communicate recurring issues to the Customer Service Manager

⛳️ Requirements

• Strong written, verbal, and interpersonal communication skills

• Detail-oriented with the ability to resolve customer concerns efficiently

• Excellent follow-up abilities and effective time management

• Reliable internet connection and a quiet work environment for remote tasks

• Outstanding communication, analytical, and problem-solving capabilities

• Ability to manage multiple tasks and prioritize responsibilities

• Proficient in computer skills with Microsoft Office and similar software

• Positive, empathetic, and professional demeanor when interacting with customers

• High school diploma or GED is required

• Prior experience in medical records and knowledge of HIPAA is preferred, but not mandatory

• Over 1 year of experience in customer service or call center roles is preferred

• Quick learner with the ability to work independently

• Flexibility and adaptability to change are essential

• High standard of business integrity and diligence

• Empathy towards patients and a passion for customer engagement

🏝️ Benefits

• Option for remote work

• 8-hour shifts from Monday to Friday

• Flexible schedule available between 8:00 AM and 6:00 PM CST