Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers outstanding customer service by managing inbound and outbound calls/customer interactions within the Servicing Department.

• Investigates customer inquiries and processes payments for mortgage accounts.

• Guarantees exceptional customer service through prompt and precise communication.

• Develops and nurtures business relationships with mortgage clients; addresses and resolves incoming calls.

• Conducts outbound collection calls and/or generates correspondence related to agency-specific loans.

• Analyzes and resolves routine to moderately complex issues and inquiries.

• Handles routine to complex customer transactions and account maintenance tasks.

• Coordinates and processes payoff requests for various title companies or customers.

⛳️ Requirements

• 1-2 years of experience in customer service is required.

• 1-2 years of experience in mortgage customer service and/or mortgage-related roles is preferred.

• A combination of education, experience, and training that equips the candidate with the necessary knowledge, skills, and abilities.

• Communication/Language Skills: Proficient in speaking, reading, and writing in English; proficiency in Spanish (or other languages) is advantageous.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.