Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provides support to QVC by managing incoming customer calls.

• Aids customers by resolving issues and de-escalating challenging situations.

• Promotes products and enhances sales while efficiently handling a high volume of calls.

• Manages a substantial number of inbound customer inquiries.

• Verifies refunds, processes payments, places orders, and analyzes account information.

• Reports to a designated Customer Service Supervisor.

• Follows a fixed full-time schedule with varying days off.

⛳️ Requirements

• A minimum of 12 months of experience in customer service.

• Must provide a distraction-free work-from-home environment.

• Ability to learn and operate effectively in a virtual setting.

• Capable of communicating across various styles.

• Proficient in navigating multiple systems and screens.

• Able to troubleshoot personal technical issues.

• Must be available to work on weekends, holidays, and additional hours as needed.

🏝️ Benefits

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Excellent company discounts.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement benefits.