Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Manage a high volume of incoming customer inquiries.

• Suggest additional products during every customer interaction.

• Aid customers with inquiries while personalizing the experience for each caller.

• Verify refunds, process payments, place orders, and analyze account information.

• Report to a designated Customer Service Supervisor.

• Adhere to a full-time schedule that includes one weekend day and one weekday off.

⛳️ Requirements

• Must be a resident of South Carolina, Florida, Georgia, North Carolina, Idaho, Texas, or Virginia.

• At least 12 months of customer service experience is required.

• Ensure a distraction-free work-from-home setup.

• Capability to learn and operate in a virtual environment.

• Proficient in communicating using various styles.

• Skillful in navigating multiple systems and screens.

• Must provide your own Microsoft 11 computer and any additional required equipment as per QVC's computer system specifications.

• Ability to resolve your own technical issues, collaborating with IT when necessary.

• Must be available to work on weekends, holidays, and additional hours as needed.

🏝️ Benefits

• Opportunities for career advancement and growth within the QVC Group family of brands.

• Competitive salary package.

• Paid time off benefits.

• Access to an employee assistance program.

• Parental leave available.

• Paid volunteer hours offered.

• Exceptional company discounts.

• Health care benefits commencing on the first day of employment.

• 401(k) retirement plan.

• Tuition reimbursement benefits.