Customer Service Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule appointments and distribute links for scheduling as required

• Participate in meetings and accurately document minutes as instructed

• Contribute to company reports and perform data entry for various programs

• Collaborate with external organizations to gather necessary information for scheduling

• Maintain a well-organized electronic filing system

• Upload and arrange documents within electronic health records

• Organize appointment follow-ups through One Drive

• Engage with clients to support company initiatives

• Communicate with customers via EHR, phone, or email

• Send appointment reminders

• Ensure laboratory results are posted prior to appointments

• Reschedule no-shows as necessary

• Assist the VP of Clinical Operations with various projects as assigned

• Communicate with different members of the law enforcement community to support company initiatives

• Create and manage precise spreadsheets using Google Drive or One Drive

• Respond to emails promptly

• Handle incoming calls for the company

• Provide assistance to customers as needed

⛳️ Requirements

• Prior experience as an Administrative Assistant, Office Manager, Scheduler, or in a similar role within a clinical environment

• Familiarity with communication tools such as Zoom and Google Meets

• Strong computer skills with knowledge of Google Suite and Microsoft products, including email, docs, and sheets

• Highly organized with excellent time management and project prioritization skills

• Knowledge of HIPAA standards

• Must have access to high-speed internet

• Exceptional written and verbal communication skills, along with a friendly demeanor

• High school diploma or GED required; an Associate's degree or administrative training is preferred

🏝️ Benefits

• Equal opportunity employer

• Inclusive workplace free of discrimination