Customer Service Representative – Travel Agency

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Address customer inquiries through phone, email, and online platforms.

• Support clients with travel-related queries and reservation assistance.

• Offer precise information about itineraries, policies, and services.

• Keep customer records organized within company systems.

• Handle customer issues in a professional and efficient manner.

• Work collaboratively with team members and travel partners when necessary.

• Ensure a positive customer experience from the initial inquiry to completion.

⛳️ Requirements

• Prior experience in customer service or client support is preferred.

• Strong verbal and written communication abilities.

• Exceptional organizational skills and the ability to multitask effectively.

• Proficient in using online systems and communication tools.

• Reliable internet connection and a professional remote work setup.

• Capability to work independently while maintaining a team-oriented approach.

• Experience in the travel, hospitality, retail, or service industries is preferred.

• Prior remote work experience is preferred.

• Keen attention to detail.

• A positive attitude with a problem-solving approach.

🏝️ Benefits

• Flexible scheduling aligned with business needs.

• Comprehensive training and onboarding provided.