Customer Service Representative, Thai Speaker

This is a fully remote position, open to applicants in Thailand.

📋 Description

• You will serve as the main contact for partners utilizing Nuitée's platform to reserve hotels through our affiliates.

• Deliver prompt and dependable support to ensure smooth operations for guests.

• Take ownership of issue resolution, making sure that the travel chain remains intact.

• Collaborate closely with customers throughout the region, fostering trust through reliability.

• Play a role in enhancing emergency functions, processes, and creating more comprehensive playbooks.

⛳️ Requirements

• Possess 3–4 years of experience in customer service, preferably within the travel or hospitality sectors.

• Establish trust with partners through clear communication and reliable follow-through.

• Maintain composure and decisiveness during escalated situations without compromising quality.

• Be fluent in Business English and Thai; proficiency in an additional Asian language is a plus.

• Be adept with Microsoft Office and customer service tools.

• Exhibit strong organizational skills, attention to detail, and take complete ownership of cases from initial contact to resolution.

🏝️ Benefits

• Massive Market Opportunity: We are addressing the $9.9 trillion travel industry, starting with the $75 billion B2B hotel market, a sector rife with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is tackling these challenges, allowing businesses to access hotel inventory seamlessly and at scale.

• World-Class Backing: Supported by Accel and visionary leaders in tech and travel—including Booking.com, Stripe, and Shopify—we are positioned to scale our ambitions on a global level.

• Bootstrapped Resilience, Startup Agility: Having achieved profitable growth for years without external funding, we blend operational discipline with the speed and innovation characteristic of a scaling startup.

• Global Impact: Our infrastructure supports partners such as Google, Grab, global fintechs, superapps, travel companies, and others.

• AI-Driven Innovation: Nuitée is uniquely poised to lead the future of travel in the AI era—facilitating seamless, intelligent, and hyper-personalized travel experiences.