Customer Service Representative – Respiratory, Home Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Address calls, emails, faxes, and new referrals, ensuring that all new orders receive acknowledgment within 24 hours.

• Accurately process orders for respiratory equipment and ensure that available orders are fulfilled within 72 hours.

• Examine prescriptions, medical records, and necessary documentation before delivery and setup.

• Confirm insurance coverage, clarify co-pays, deductibles, and coinsurance, and collect necessary payments from patients.

• Maintain ongoing communication with referral sources, providers, and internal teams to relay order updates and guarantee timely service.

• Collaborate with warehouse and supply teams to verify equipment availability and readiness for delivery.

• Monitor pending orders, follow up on outstanding items, and assist in ensuring timely patient care and successful order fulfillment.

⛳️ Requirements

• High school diploma or equivalent.

• Previous experience in data entry.

• Strong typing skills and proficiency in 10-key entry.

• Exceptional phone etiquette and customer service abilities.

• High level of attention to detail and accuracy.

• Capability to multitask in a dynamic environment.

• Ability to work both independently and collaboratively within a team.

• Experience in successfully working within a remote work setting.

• Capacity to maintain productivity, professionalism, and communication while working remotely.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) plan with employer matching.

• Life insurance.

• Paid time off.