Customer Service Representative, Part-Time

This is a fully remote position, open to applicants in Texas.

📋 Description

• Successfully complete the training program.

• Handle inbound calls from both providers and members.

• Provide solutions for inquiries regarding benefits, claims, and eligibility.

• Document notes for each call.

• Ensure compliance with Customer Service metrics, including after-call work time, hold time, staff time, talk time, and quality.

• Manage callbacks and escalations as needed.

⛳️ Requirements

• 0–1 years of relevant work experience.

• Experience in an inbound call center within the health insurance sector.

• High school diploma or GED required.

• Professional phone demeanor and etiquette.

• Proven proficiency in Microsoft Word, Excel, and Outlook.

• Exceptional verbal and written communication skills.

• Availability Monday to Friday for a 4-hour shift between 7:00am and 7:00pm CST.

• Successful completion of a full-time, 6-week training program, Monday to Friday, from 8:00am to 4:30pm CST.

• Capability to perform sedentary work and occasionally exert up to 10 pounds of force.

🏝️ Benefits

• $18.00 per hour + Quarterly Bonus.

• Comprehensive Benefits.

• Medical, dental, vision, life, and global travel health insurance.

• Short- and long-term disability programs.

• Leave programs to accommodate personal circumstances.

• 401(k) plan with employer contribution matching.

• Paid time off, volunteer time off, and 11 holidays.

• Additional voluntary benefits options available.

• Comprehensive wellness program.