Customer Service Representative II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to customer inquiries promptly and professionally through phone, email, or chat.

• Provide customers with precise information regarding products and services.

• Address and resolve customer issues efficiently and in a timely manner.

• Follow up with customers to confirm their issues have been satisfactorily resolved.

• Accurately document customer interactions in the organization's CRM system.

• Comply with company policies and procedures at all times.

• Achieve or surpass performance targets related to key performance indicators (KPIs).

• Enhance knowledge of products, services, and processes by engaging in training programs and continuous learning activities.

• Collaborate with other departments as necessary.

• Maintain a positive, empathetic, and professional demeanor towards both customers and colleagues consistently.

⛳️ Requirements

• A minimum of 1 year of customer service representative experience in community solar products.

• Experience in sales, specifically outbound sales.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development.

• Supportive work environment.