Customer Service Representative – Fraud

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Serve as the client's representative via telephone to the consumer.

• Evaluate account procedures and transactions to uncover any undetected fraudulent activities and related behaviors.

• Handle incoming calls and initiate outgoing calls concerning potential fraudulent actions.

• Review available data through various internal and external tools to make informed Fraud/Not Fraud determinations.

• Diligently document account details in a timely manner on the computer while engaging with the customer.

⛳️ Requirements

• Must possess a High School Diploma or an equivalent qualification.

• At least six months of experience in Customer Service.

• A minimum of one year of experience in a Windows-based computer setting.

• A background check is mandatory.

🏝️ Benefits

• Paid Training provided.

• Equipment for working from home is included.

• Benefits are available after 60 days of employment.