Customer Service Representative – Financial, Spanish Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Reach out to Spanish Preferred Leads who are interested in enrolling in our credit repair and consulting program.

• Conduct introductory calls for Spanish Preferred Clients to revisit essential topics discussed during the enrollment call.

• Ensure that Spanish-speaking clients provide the required documentation to initiate the program.

• Deliver 75-day progress updates to Spanish Preferred Clients.

• Manage inbound calls from both Spanish and English-speaking clients regarding inquiries about credit repair.

• Make outbound calls to follow up on administrative holds and re-engage old or canceled clients (Spanish and English-speaking).

• Process cancellation requests exclusively for Spanish-speaking clients.

⛳️ Requirements

• Bilingual (Fluent in both Spanish and English – verbal and written).

• Previous experience in customer service, credit repair, or financial consulting is an advantage.

• Excellent interpersonal and communication skills.

• Ability to handle multiple tasks and thrive in a fast-paced environment.

• Proficient in utilizing CRM software and phone systems.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Flexible working hours to accommodate personal needs.