Customer Service Representative – AVMA Professional Liability

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address customer inquiries through phone, email, and chat in a professional, courteous, and timely manner.

• Refer complex issues to senior team members or management as necessary.

• Investigate and resolve customer queries regarding coverage, claims, billing, and policy specifics.

• Keep precise records of customer interactions and transactions.

• Recognize opportunities for process enhancement and relay recurring issues or suggestions to the Team Lead or Supervisor.

• Execute various data entry tasks, which include sorting and indexing scanned mail and emails, and distributing them to the appropriate party.

• Achieve production targets and quality benchmarks established by management.

⛳️ Requirements

• A minimum of a high school diploma or its equivalent.

• 1 to 2 years of experience in customer service or a call center environment.

• Experience in insurance, healthcare, veterinary reception, or animal-related customer service is a significant advantage.

• Excellent communication and problem-solving abilities.

• Capability to thrive in a fast-paced environment while managing multiple tasks.

• Property & Casualty (IL) license preferred or willingness to obtain one.

🏝️ Benefits

• Comprehensive health and dental insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and growth.

• Employee discounts and perks.