Customer Service Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver customer support related to sales, promotional activities, and communications.

• Maintain detailed records of customer interactions and transactions.

• Review emails and purchase orders received to identify the type of sale.

• Enter purchase orders into the T&E OPA BOT for processing.

• Handle surgical cases for inventory replenishment and billing purposes.

• Organize incoming emails from the main team inbox and direct them to the appropriate CSR as required.

• Work schedule: Monday to Friday; 8 hours per day (with occasional Sundays; may require mandatory overtime upon full training).

⛳️ Requirements

• Experience in customer service.

• Capability to engage, interact, and respond to customers promptly and courteously.

• Proficient in Sales Force/ARO Manager.

• Excellent email communication abilities.

• Competence in processing purchase orders.

🏝️ Benefits

• Necessary equipment will be provided: Laptop, dual monitors, wired keyboard, mouse, and headset.

• Paid Time Off (PTO) restrictions apply and are blacked out on the calendar for the last three days of each month.