Customer Service Representative

This is a fully remote position, open to applicants in United States, +3 more states.

📋 Description

• Oversee and address customer inquiries through email and support channels.

• Provide prompt, precise, and high-quality responses on a large scale.

• Uphold a uniform and professional brand voice.

• Address direct messages and comments on platforms such as Instagram, Facebook, and TikTok.

• Interact with the community while preserving brand tone and consistency.

• Manage order modifications, cancellations, refunds, and exchanges.

• Ensure all procedures align with company policies and are executed accurately.

• Address complaints with empathy and clarity.

• Conduct thorough investigations into issues and deliver comprehensive resolutions.

• Relay customer feedback and recurring problems to internal teams.

• Assist in identifying trends that could enhance product or operational efficiency.

⛳️ Requirements

• Background in customer service (preferably in ecommerce or direct-to-consumer).

• Excellent written communication skills in English.

• Experience in managing social media interactions is a significant advantage.

• Strong attention to detail and the ability to handle multiple tasks simultaneously.

• Comfortable in a fast-paced work environment.

🏝️ Benefits

• Fully remote position.

• Paid time off.

• Flex days - Enjoy an additional day off each quarter to relax and recharge at your convenience.

• Ownership and autonomy - trusted to develop and implement strategies.

• Professional development - opportunities for learning and growth alongside the business.