Customer Service Representative

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Act as the primary contact for customers handling a significant volume of incoming calls.

• Collect necessary information swiftly and ensure calls are addressed without delay.

• Arrange jobs by aligning technicians with suitable assignments based on urgency, location, and skill level.

• Function as the central communication link among customers, technicians, and management, keeping all parties updated on any developments and changes.

• Verify appointments, reschedule when necessary, and ensure customer interactions are accurate and complete.

⛳️ Requirements

• Reside in Idaho (Boise area)

• Capability to work remotely with your own computer, monitors, phone, and high-speed internet suitable for a call-intensive role

• Proficient in clear and professional communication in a dynamic, high-volume call environment

• Strong decision-making skills and real-time problem-solving capabilities

• Responsibility for follow-through and addressing customer needs effectively

• Dedication to reliability, clarity, and consistency

🏝️ Benefits

• 401(k) plan

• Vacation pay

• Opportunities for professional growth and advancement

• Supportive and collaborative work culture